woensdag, mei 10, 2017

AliProtect

AliExpress, AliBaba and TaoBao in order to regain access to AliProtect.
Judge for yourself.

Eva
Introduction
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Eva11:16
Hi,cn1520600887wtxs, welcome to AliExpress.com!
cn1520600887wtxs11:16
My account is unavailable. What can I do?
Bea11:18
Hello,I am a service consultant Bea
cn1520600887wtxs11:18
My name is Ed van der Hoek. I have been trying to regain access to the Aliprotect platform since I am the victim of copyright infringement. I have had access in the past but now it doesn't work any longer.
Maya11:20
Hello,I am a service consultant Maya
Maya11:20
Thank you for contacting AliExpress. My name is Maya_. I am your service representative.
Maya11:20
Your business is important to us. Please be advised that 3-5 minutes inactivity will automatically log you OFF from your chat session. Please respond promptly. Thank you.
cn1520600887wtxs11:20
My name is Ed van der Hoek. I have been trying to regain access to the Aliprotect platform since I am the victim of copyright infringement. I have had access in the past but now it doesn't work any longer.
Maya11:21
Nice to meet you Ed, I hope you're doing fine today.
Maya11:21
May I have your email address please?
cn1520600887wtxs11:21
Yes I am fine thank you
cn1520600887wtxs11:21
trade@edart.nl
Maya11:21
You're welcome and thank you for the email
Maya11:21
May I ask, are you a seller on AliExspress?
cn1520600887wtxs11:22
No
Maya11:22
I see
Maya11:22
on this account
cn1520600887wtxs11:22
But my work is used by sellers on the products they offer
Maya11:22
I can see that this accountis a seller's account
cn1520600887wtxs11:22
I need an account on the Aliprotect platform
Maya11:23
You mean you want to create a new account?
cn1520600887wtxs11:23
I already have an account there
cn1520600887wtxs11:23
But I don't have access any longer
Maya11:23
I understand
cn1520600887wtxs11:23
Could you please check whether there is an account on leendert@edart.nl?
Maya11:24
May I ask, have you already purchased anything on that account?
cn1520600887wtxs11:24
No
Maya11:24
I see
Maya11:24
You're from Netherlands, am i correct?
cn1520600887wtxs11:24
Yes
Maya11:25
Thank you for confirming
Maya11:25
May I ask, have you try to log in using that email ?
cn1520600887wtxs11:25
Yes, but doesn't work either
Maya11:26
I see
Maya11:26
May I ask, what is the error message appear?
cn1520600887wtxs11:26
User name and/or password incorrect
Maya11:26
I see
Maya11:26
nl1211934553rewz
cn1520600887wtxs11:26
For both email adresses (trade@edart.nl and leendert@edart.nl)
Maya11:26
Can you try to use that please?
cn1520600887wtxs11:27
As username? Or password?
Maya11:27
As username
cn1520600887wtxs11:27
On the aliprotect platform?
Maya11:27
Can you send me the screenshot of that Aliprotect Platform page please?
cn1520600887wtxs11:28
Yes, one moment please
Maya11:28
Sure and take your time
cn1520600887wtxs11:30
cn1520600887wtxs11:31
This is the screenshot
Maya11:31
Thank you for that.
Maya11:31
I can see that this is for Alibaba
Maya11:32
Please stay on the line and I will transfer you directly to them
Stacy11:32
Hello,I am a service consultant Stacy
cn1520600887wtxs11:32
Hi
Stacy11:32
Greetings! My name is Stacy from the Alibaba.com Customer Service Team, and I am glad to be of assistance. May I know your name please?
cn1520600887wtxs11:32
My name is Ed van der Hoek
Stacy11:32
It has been a pleasure speaking with you, Ed. :)
cn1520600887wtxs11:33
I have been trying to regain access to the Aliprotect platform since I am the victim of copyright infringement. I have had access in the past but now it doesn't work any longer.
Stacy11:33
I ma happy to assist you today, but I check that your account was one of our Chinese Member in the Alibaba site.
Stacy11:33
Please go to this link to get assistance to your concern: http://portal.manjushri.alibaba.com/portal/portal/init.jspa…
cn1520600887wtxs11:34
I don't understand what you are saying
Stacy11:35
I found that your account was register as an Chinese account and we advice to go in the link that I sent to you to get further assistance to your concern.
cn1520600887wtxs11:35
If I click on the link it is in Chinese
cn1520600887wtxs11:35
I don't speak / read chinese
cn1520600887wtxs11:37
I want to regain access to Aliprotect to report infringement of my intellectual property.
cn1520600887wtxs11:37
I have had access in the past.
Stacy11:38
You can use the translator to speak with them.
Stacy11:39
Because we are different account from them and we advice to contact the Chinese Member customer service to get help. Because our access was also not same.
cn1520600887wtxs11:41
Sorry, I don't understand what you mean by that.
cn1520600887wtxs11:43
The case is that my work is used on a large scale by sellers on your websites (AliExpress, Alibaba, Taobao). By doing that the sellers are infringing my intellectual property. You say you take these kind of matters very seriously, but you don't seem to act upon complaints. Please advice what I should do to regain access to the Aliprotect Platform.
Stacy11:43
I mean that they are different service team and we have an different access for the account.
Megan11:47
Hello,I am a service consultant Megan
cn1520600887wtxs11:48
My name is Ed van der Hoek. I have been trying to regain access to the Aliprotect platform since I am the victim of copyright infringement. I have had access in the past but now it doesn't work any longer.
Mae..11:48
Hello,I am a service consultant Mae..
cn1520600887wtxs11:48
Hi Mae
Mae..11:49
Thank you for contacting AliExpress. My name is Mae.
Mae..11:49
Hello, Leender.
Mae..11:49
May I know how can I help you?
cn1520600887wtxs11:49
I have been trying to regain access to the Aliprotect platform since I am the victim of copyright infringement. I have had access in the past but now it doesn't work any longer.
Mae..11:50
I see.
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